1. Introduction

1.1 Welcome to Need A Tradie. By accessing or using our platform, you agree to comply with and be bound by these terms and conditions (“Terms”).
1.2 Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our platform.

2. Definitions

2.1 “Platform” refers to the Need A Tradie website needatradie.co.uk and any related services provided.
2.2 “User” refers to any individual or entity using our platform, including both tradespeople and homeowners.
2.3 “Tradesperson” refers to individuals or businesses offering trade services through our platform.
2.4 “Homeowner & Businesses” refers to individuals seeking trade services through our platform.

3. User Eligibility

3.1 To register as a Tradesperson, you must be qualified and reputable in your trade.
3.2 Users must be at least 18 years old to use the platform.
3.3 By registering, you warrant that you have provided accurate and complete information.

4. User Responsibilities

4.1 Users must maintain the confidentiality of their account information.
4.2 Users are responsible for all activities that occur under their account.
4.3 Users must not use the platform for any unlawful or prohibited activities.

5. Tradespeople Verification

5.1 Need A Tradie strives to ensure all tradespeople using our platform are qualified and reputable.
5.2 Verification may include background checks, qualifications validation, and reviews of previous work.
5.3 Despite our efforts, we do not guarantee the accuracy, completeness, or reliability of any verification process.

6. Service Provision

6.1 Need A Tradie provides a platform for connecting homeowners and businesses with tradespeople.
6.2 We do not provide any trade services ourselves and are not responsible for the work performed by tradespeople.
6.3 Users acknowledge that any contract for services is between the homeowner/business and the tradesperson, not with Need A Tradie.

7. Payment and Fees

7.1 Use of the platform may involve fees, which will be communicated to users in advance.
7.2 Payment terms will be agreed upon directly between homeowners/businesses and tradespeople.
7.3 Need A Tradie may charge a commission or service fee for facilitating connections, which will be detailed in your account information.

8. Reviews and Feedback

8.1 Users may leave reviews and feedback about their experiences.
8.2 Reviews must be honest, respectful, and not contain any offensive or defamatory content.
8.3 Need A Tradie reserves the right to remove any reviews that violate these terms.

9. Dispute Resolution

9.1 Need A Tradie is not responsible for resolving disputes between users.
9.2 Users are encouraged to resolve disputes directly.
9.3 If necessary, disputes may be escalated to appropriate legal or regulatory authorities.

10. Limitation of Liability

10.1 Need A Tradie is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.

10.2 We do not guarantee the accuracy, quality, or reliability of any information provided on the platform.
10.3 Need A Tradie accepts no liability to any user for any claim arising out of or in connection with these Terms or the use of the platform.

11. Liability Disclaimer

11.1 Information May Have Errors: The information on our website might have mistakes or typos. We regularly update it, but we can’t guarantee everything is 100% accurate at all times

11.2 Hiring and Contracting: We are not responsible for any results or consequences arising from your decisions to hire or contract service providers found on our platform. Always perform your own due diligence and make informed decisions based on your own judgment.

11.3 Get Professional Advice: Don’t rely on our website for critical decisions (medical, legal, financial, etc.). Always consult a qualified professional for advice tailored to your situation.

11.4 Limited Liability: To the fullest extent allowed by law, we are not liable for any damages related to:

• Using or being unable to use our platform.
• Information found on our website.
• Delays, problems, or errors with our services.

12. Reporting Illegal Content/ Communication & Content Submissions

12.1 If you believe content on our platform is illegal or violates our Terms & Conditions or any of our Policy Statements, please follow the instructions below. Be specific in your submission and provide an explanation along with relevant URLs. Incomplete reports may not be processed.

• Use our contact form.
• Explain clearly why you believe the content is illegal, offensive or inappropriate.
• We will review reports as soon as possible, initially endeavor to respond within 24 hours but within 7 business days.
• We will contact you via the email address that you have provided under your submission with our actions.

All job postings have a direct link to report anything that me be deemed as inappropriate or offensive content.

12.2 Need A Tradie provides a platform to connect tradespeople with individuals or businesses that may require their services. To do this we provide features that allow for easy communication between parties. By using the platform and the communication methods it provides you agree to the following;

• Only post appropriate and relevant content.
• Not harass, threaten, or abuse others.
• Respect others’ privacy and intellectual property.
• Refrain from hate speech. This includes any content that promotes violence or hatred against individuals or groups based on characteristics such as race, religion, ethnicity, nationality, sexual orientation, gender identity, disability, or other protected categories.
• Not post spam, self-promotional content, or content that is defamatory or infringes on others’ rights.

Accept that Need A Tradie can not be held responsible for individuals abusing the platform, although Need A Tradie endeavors to limit this to the best of their ability.

12.3 Need A Tradie do not claim ownership of any content you submit to our site (this includes feedback, ratings, images, or videos). However, by submitting content, you grant us the following rights:

• You grant us the right to use certain types of content in connection with operating and promoting our business. This includes sharing relevant, non-private information on our platform, social channels, or in other marketing materials.
• For any content submitted, you, as a business user, grant us the following rights and licenses in perpetuity, irrevocably, worldwide, non-exclusive, royalty-free, and fully sublicensable:
• To use, copy, reproduce, adapt, modify, publish, display, distribute, translate, and create derivative works from such content. This includes the right to edit, repurpose, and potentially remove content at our discretion.
• To use your business name, logo, and any other relevant business information you submit, to promote your business and our services. This may include displaying your business information on our website, social media channels, marketing materials, or other promotional content.
• You understand and agree that we have no obligation to use any content submitted.
• You are solely responsible for ensuring that all content you submit complies with all applicable laws and regulations and does not infringe on any intellectual property rights of any third party.
• You warrant and represent that you hold all necessary rights, licenses, and permissions to submit the content and grant the rights set forth herein.
• You agree to indemnify and hold us, our officers, directors, employees, agents, and affiliates, harmless from and against any and all claims, demands, losses, liabilities, costs, or expenses (including attorneys’ fees) arising out of or in connection with: Your breach of this Agreement, including any warranties or representations made by you. Any third-party claim of intellectual property infringement or misappropriation relating to the content you submit.

Example Usages are as follows;

• Displaying customer testimonials or positive ratings on our website.
• Featuring project “before and after” images in our social media posts.
• Creating promotional videos or marketing materials.
• Modifying images or videos submitted for use in advertisements or on our website.
• Featuring your business name and logo on a section of our website.

13. Indemnification

13.1 Users agree to indemnify and hold harmless Need A Tradie, its affiliates, and its employees from any claims, damages, or expenses arising from their use of the platform.
13.2 This includes any violations of these Terms or applicable laws.

14. Links to other Websites

14.1 Our site may have links to other websites. We are not responsible for their content or how they operate.

15. Termination

15.1 Need A Tradie reserves the right to terminate or suspend any user account at our discretion.
15.2 Users may terminate their account at any time by contacting customer support.
15.3 Upon termination, any outstanding obligations or liabilities will still apply.

16. Copyright & Trademark

16.1 All content on Need A Tradie is protected by copyright and trademark.

16.2 Other company or product names mentioned on our site might be trademarks of their respective owners. We make no claim of association with them.

17. Changes to Terms

17.1 We may update these Terms from time to time.
17.2 Users will be notified of significant changes through the platform or via email.
17.3 Continued use of the platform after changes have been made constitutes acceptance of the new Terms.

18. Privacy Policy

18.1 Our Privacy Policy, which is incorporated by reference into these Terms, outlines how we collect, use, and protect user information.
18.2 By using the platform, users consent to the practices described in the Privacy Policy.

19. Governing Law

19.1 These Terms are governed by the laws of the jurisdiction of the United Kingdom.
19.2 Any legal actions or proceedings related to the platform must be brought in the appropriate courts of that jurisdiction.

20. Contact Information

20.1 If you have any questions or concerns about these Terms, please contact us at support@needatradie.co.uk
20.2 We aim to respond to all inquiries within a reasonable timeframe.
20.3 By using Need A Tradie, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.