1.1 Need A Tradie t/a Earhart Group Ltd (“we,” “us,” “our”) is committed to protecting the privacy of our users (“you,” “your”).
1.2 This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1.3 By using our platform, you consent to the practices described in this Privacy Policy.
2.1 Personal Information: We collect information that identifies you as an individual, such as your name, email address, phone number, and physical address when you register or use our platform.
2.2 Professional Information: Tradespeople may be required to provide information regarding their qualifications, certifications, and work history.
2.3 Usage Data: We collect information about your interactions with our platform, including IP address, browser type, pages visited, and other usage statistics.
2.4 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather information about the use of our platform.
3.1 To Provide Services: We use your personal information to facilitate connections between homeowners and tradespeople, process transactions, and provide customer support.
3.2 Verification: We use professional information to verify the qualifications and reputation of tradespeople.
3.3 Communication: We use your contact information to send important updates, respond to inquiries, and provide information about our services.
3.4 Improvement and Personalisation: We analyse usage data to improve our platform, personalise your experience, and develop new features.
3.5 Marketing: With your consent, we may send you promotional materials about our services. You can opt out of marketing communications at any time.
4.1 With Service Providers: We may share your information with third-party service providers who assist us in operating our platform and providing our services.
4.2 With Other Users: Tradespeople’s professional information may be shared with homeowners, and homeowners’ information may be shared with tradespeople to facilitate service requests.
4.3 Legal Compliance: We may disclose your information if required by law, or to protect our rights, property, or safety, or that of others.
4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5.1 We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
5.2 Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.
6.1 We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy.
6.2 We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
7.1 Access and Correction: You have the right to access and update your personal information at any time by logging into your account.
7.2 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.3 Erasure: You have the right to request the deletion of your personal information, subject to certain legal limitations.
7.4 Objection and Restriction: You have the right to object to or request the restriction of the processing of your personal information under certain circumstances.
7.5 Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.
8.1 Our platform is not intended for use by individuals under the age of 18.
8.2 We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
9.2 Users will be notified of significant changes through the platform or via email.
9.3 Continued use of the platform after changes have been made constitutes acceptance of the new Privacy Policy.
10.1 If you have any questions or concerns about this Privacy Policy, please contact us at support@needatradie.co.uk
10.2 We aim to respond to all inquiries within a reasonable timeframe.
10.3 By using Need A Tradie t/a Earhart Group Ltd, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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